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If you are dissatisfied with a service you purchased via Sweet Little Sleepers LLC, you may qualify for a refund if you meet the following criteria:
– All refund requests must be received within 30 days of the original purchase date. Refunds on a service will only be issued once per service. All purchases will be refunded back to the original payment source, whether credit card, bank account, or PayPal account.
– Refund requests for Sweet Little Sleepers LLC, self-guided coaching courses must be requested within 30-days of the original purchase. Refunds requested after this date will not be processed or considered
– Unused email/messaging/phone follow-ups are nonrefundable.
– For all consultation packages, cancellations, rescheduling appointments, or „no-shows“ on phone or messaging appointments within 24 hours of the scheduled appointment time will result in having 15-minutes or one email deducted from your remaining allotted allowance to compensate for the sleep consultant’s time as well as the time that could have been used by another family. This helps ensure all our clients get help in a timely manner.
– Consulting services are nontransferable.
– Email/messaging packages may be paused once per package for a maximum of 2 weeks for cases of illness, travel, natural disasters, etc. Should your request to extend for a period of more than 2 weeks, your package will automatically be forfeit. If there are fewer than 2 weeks of the email package remaining, the package may not be paused for any circumstance.
– Unused consulting services will NOT be partially refunded.
– Consulting services where a sleep plan has already been created are non-refundable.
– Consulting services where a sleep plan has NOT been created yet are valid for 6 months after purchase.
To request a refund for any service, please email us at email@example.com. Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request. If you have any questions about our policies, please contact us. We’d be happy to answer your questions!